BESOTEL Erkrath - Reservation Conditions Check-in and Check-out The room is available from 2 pm on the day of arrival and must be handed over at 11 am on the day of departure, unless otherwise agreed. If you have booked your room on our website, your room will be available from 2pm on the day of arrival. If you want to make sure that your room is available early in the morning on the day of arrival, you must make a reservation or make an appointment by phone the previous night. The room will be reserved for you on the day of your arrival only until 18.00, unless the late arrival time has been confirmed by the details of your credit card or on behalf of your company. If a reservation is not confirmed by 18:00 on the day of arrival, the hotel reserves the right to cancel the reservation and to give the room to another guest. Cancellation Policy A single apartment reservation (up to five days) can be canceled up to seven days prior to arrival, unless otherwise stated in the reservation. The cancellation costs are 20% of the travel price. Besotel has the right to charge the guest the room rate for the first night if the reservation has not been canceled on time. When booking via an online system, the respective cancellation conditions apply. For bookings longer than five days, the cancellation period increases to four weeks before arrival. Cancellations and changes You can cancel or change your reservation subject to our cancellation policy. To change your reservation, we require the following information: Arrival date Your name and / or your reservation number Specify whether you would like a change or cancellation If you have made your reservation through an online system, you must make the change or cancelation via the same online booking service. System. Dogs In our hotels are normally no dogs and pets allowed. We ask for your understanding! Chargeable exceptions, we can discuss by phone. Respect Please show respect for the facilities, the other guests, us and for yourself. The guest is responsible for willful or negligent damage in the room or other facilities. This includes smoking and parties in the rooms. For the cleaning of a room after smoking or party we charge a flat rate of 250 €. If you lose a key, you currently calculate an amount of 95, - EUR plus VAT, which will be charged to you. Electronic key via Bluetooth We are currently introducing an electronic key from Danalock. This requires the Danalock Deutschland APP. These are available for OSX and Android. Cancellation Policy A single room reservation can be canceled free of charge until 6pm three days prior to arrival, unless otherwise stated in the reservation. The hotel has the right to charge the guest the room rate for the first night if the reservation has not been canceled on time. When booking via an online system, the respective cancellation policy applies.